Frequently asked questions

No question is too hard for Pricewise’s switch coaches, regardless of topic: be it switching, energy meters, green electricity or supplying electricity back to the grid. Based on the questions we receive daily we have made a top 10.


  1. When should I switch to another supplier?
  2. What do I have to do in order to switch?
  3. Do I have to terminate my current contract myself?
  4. How long will the switch take?
  5. Can I cancel my switch?
  6. Will I receive a fine if I switch before my contract has ended?
  7. How will my monthly advance be determined?
  8. What happens when my energy contract ends?
  9. What should I fill in if I supply energy back to the grid?
  10. What should I do if I haven’t received confirmation from my new supplier?

If you cannot find an answer to your question don’t hesitate to call us and ask our switch coaches. We’ll gladly help you with any questions you have. You can contact our customer service at 088-66 99 000 (local costs).

1. When should I switch to another supplier?

If you have an open ended contract you can switch, free of charge, at any time. A switch generally takes between 2 to 6 weeks. This depends on how quickly the supplier reacts to your application and the termination of the old contract.

Is the remaining term of your current contract less than 2 months? In that case the new supplier will always wait until your current contract has ended before completing the switch. Is the remaining term of your contract more than 2 months? Then pay close attention to the maximum term the new supplier is prepared to wait.

You may also choose to terminate your contract early. In that case your current supplier will charge you a fine due to premature termination of the contract.


2. What do I have to do in order to switch?

Using Pricewise you can easily switch to a new supplier, allowing you to save easily on your energy bill. Here’s a step by step explanation of how switching works.

Is the remaining term of your current contract less than 2 months? In that case the new supplier will always wait until your current contract has ended before completing the switch. Is the remaining term of your contract more than 2 months? Then pay close attention to the maximum term the new supplier is prepared to wait.

To compare energy fill in your usage information and click 'Check your deals'. You can find your usage information on the last annual bill you have received. Select an energy contract that fits your preferences and click 'Next'. You will then see an overview of the deal. Looking good? Then click 'Apply'. Fill in the form and click 'Confirm your request'.

Within a few minutes you’ll receive a confirmation of your request from us. We will send your request directly to the new supplier who then terminates your contract at the old supplier. You don’t have to do anything. The new supplier will contact you within two weeks.


3. Do I have to terminate my current contract myself?

If you switch through Pricewise you don’t have to terminate your current contract yourself. The new supplier will do this for you. An exception to this rule is a move to a new address. In that case you are responsible for terminating the contract at the old address.


4. How long will the switch take?

It depends on your current contract how long the switch will take. The remaining duration of your current contract has a large influence on the amount of time it will take to switch. Did you know that your new energy supplier will usually take care of your switch?

Do you have an open ended contract? Then the switch will take between 2 to 6 weeks.

Do you have a contract for a fixed period of time? Then you can only switch free of charge if the new supplier can take over your contract once your current contract has ended.

Is your fixed contract going to end within 2 months? Then the new supplier will wait until your current contract has ended before making the switch.

Does your current contract have a remaining duration of longer than 2 months? Then pay close attention to how long the new supplier is prepared to wait before making the switch. More information can be found whilst making a comparison (Click on an energy product under 'About the supplier').


5. Will I receive a fine if I switch before my contract has ended?

No, you won’t have to pay a fine if you request a switch before your contract has ended. Suppliers have made good agreements concerning switches; the new supplier will always check the date your current contract ends.

Make sure you don’t switch too early. If your current contract has a remaining duration of longer than 2 months, you might be charged a fine for prematurely terminating your contract. You can find more information concerning fines when you compare deals and take a closer look at one of our deals. The Autoriteit Consument & Markt (ACM) has legally established these fines as follows:

Remaining duration Maximum fine
Less than 1,5 years € 50,-
1,5 to 2 years € 75,-
2 to 2,5 years € 100,-
More than 2,5 years € 125,-

7. How will my monthly advance be determined?

You always pay monthly installments in advance for the energy bill you receive annually. This monthly amount is a monthly advance. The new supplier will determine the monthly advance based on the historic usage on the address you have provided.

If you have moved to a new address the supplier will use the usage of the previous tenants. The supplier will request the grid operator for the historic usage for that address. Has your usage significantly changed, for example due to solar panels or a more energy efficient boiler? Then take into account that any changes in your usage will only be visible after about a year. This means that only after the first year is finished, the energy supplier will change the monthly advance due to changes in your usage.

Are you building a house or are you going to move to new housing? Then of course the supplier can’t request the historic usage and will look at among other things:

  • the position of the residence (e.g. corner house, free-standing);
  • the size of the residence;
  • the degree of isolation.

8. What happens when my energy contract ends?

The moment your contract ends, the fixed contract will be automatically changed into an open ended contract. This contract can be terminated at any time with a month’s notice.

An open ended contract is generally more expensive. That’s why we advise you to make a switch when there’s less than two months remaining in your contract. You can then choose a contract with better tariffs.


9. What should I fill in if I supply energy back to the grid?

When filling in your usage information we advise you to fill in your gross usage. This means that you fill in your usage without deducting the amount you have supplied back to the grid.

The settling of the bill will generally always take place on the annual bill, anyway. Unless you have made other arrangements with the supplier.


10. What should I do if I haven’t received confirmation from my new supplier?

Within a period of at most 14 days you will receive confirmation from your new supplier. Note: some suppliers send confirmation via e-mail.

Haven’t received anything within this period? Then you can check with the new supplier what the status of your request is. In some cases the confirmation message ends up in the spam folder, causing you to miss it. If the new supplier has no knowledge of your request, contact us. We will contact the new supplier on your behalf.